Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
After the shipping label has been created, you have 14 days to ship the item back to us. Failure to return the item back to us in this timeframe will result in a return cancelation. The shipping label will no longer work, and your return will be canceled.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, no damages, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mydearvelouria@gmail.com. Please note that returns will need to be sent to the return address as listed on the shipping label.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Buyers will be charged a $8.00 shipping fee to ship the items back to us. This price of $8.00 for the shipping label will be deducted from the total refund going back to the customers original form of payment. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mydearvelouria@gmail.com.
Please note: For our customers in the southern California or Inland Empire area we accept in-person returns and exchanges at our pop-ups. Please visit any of our social media accounts @DearVelouria to see our future pop-up schedule.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the case we receive your return and the item has obvious customer damage the customer has two options between partial return or full price store credit. In the case of a partial return our team will delegate how bad the damage is and how much partial credit you will receive.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mydearvelouria@gmail.com.
Customer Service Hours
Monday: 9:00am - 5:00pm
Tuesday: 9:00am - 5:00pm
Wednesday: 9:00am - 5:00pm
Thursday: 9:00am - 5:00pm
Friday: 9:00am - 5:00pm
Saturday: Closed
Sunday: Closed